Relevant Agencies and Regulators

The Australian Children’s Education and Care Quality Authority (ACECQA) is a Commonwealth authority that assists the state and territory governments to administer the National Quality Framework for education and care services in Australia.

Education and care services refers to certain services provided to children from birth to 13 years of age. These services include long day care, family day care, holiday programs, out of school hours care, pre-schools and kindergartens.

The National Quality Framework consists of the relevant legislation, the National Quality Standards, the assessment and quality rating process, and the national learning frameworks that apply to these services.

ACECQA does not accept complaints from families and the general public about the operation of education and care services.

ACECQA does not regulate or oversee the Victorian Department of Education (Quality Assessment and Regulation Division) or any of the other state and territory regulatory authorities responsible for registering and regulating education and care services.

Detailed information about the Australian Children’s Education and Care Quality Authority (ACECQA) can be found on its website: www.acecqa.gov.au

The Aged Care Quality and Safeguards Commission is a Commonwealth authority that registers and regulates aged care services such as residential care services, home care services, and other aged care services funded by the Commonwealth government.

As part of this role, it receives, assesses, investigates and resolves complaints about aged care services.

It can also issue banning orders and prohibit or restrict people from working as an aged care worker, or a governing person of an aged care service. The purpose of a banning order is to help ensure that people working in aged care services are suitable, and do not pose a serious risk to the health, safety and wellbeing of people receiving aged care services.

Detailed information about the Aged Care Quality and Safeguards Commission can be found on its website: www.agedcarequality.gov.au

The Australian Commission on Safety and Quality in Healthcare is a Commonwealth authority that develops, promotes and supports arrangements, programs, initiatives, standards and guidelines relating to safety and quality in health care services.

It does not manage complaints about health care services.

Detailed information about the Australian Commission on Safety and Quality in Health Care can be found on its website: www.safetyandquality.gov.au

The Australian Competition and Consumer Commission (ACCC) is a Commonwealth authority that is responsible for protecting the interests and safety of consumers.

It can receive and assess complaints that an individual or organisation may have provided a service that does not meet certain standards. For example:

• Service providers must provide services using an acceptable level of care and skill. They must also take reasonable steps to avoid causing loss or damage.
• The service provided must be fit for purpose.
• The service must be provided within a reasonable time.

It does not investigate or resolve individual complaints but may take action if the issue is systemic or may result in widespread harm.

Detailed information about the Australian Competition and Consumer Commission can be found on its website: www.accc.gov.au

The Australian Health Practitioner Regulation Agency (AHPRA) is a Commonwealth authority that works in partnership with the National Boards to ensure that registered health practitioners are suitably trained, qualified and safe to practise in Australia.

The National Boards consist of the following:

• Aboriginal and Torres Strait Islander Health Practice Board of Australia
• Chinese Medicine Board of Australia
• Chiropractic Board of Australia
• Dental Board of Australia
• Medical Board of Australia
• Medical Radiation Practice Board of Australia
• Nursing and Midwifery Board of Australia
• Occupational Therapy Board of Australia
• Optometry Board of Australia
• Osteopathy Board of Australia
• Paramedicine Board of Australia
• Pharmacy Board of Australia
• Physiotherapy Board of Australia
• Podiatry Board of Australia
• Psychology Board of Australia.

The National Boards are responsible for registering and regulating various health professionals.

Each of them can, amongst other things, receive, assess, and investigate complaints and notifications about health practitioners.

The complaints can be about any of the following:

• a health practitioner has been charged with a criminal offence, or has been found guilty of a criminal offence
• a health practitioner has engaged in sexual misconduct
• a health practitioner was affected by alcohol or drugs whilst practising as a health practitioner
• a health practitioner has an impairment that may impact on their ability to practise as a health practitioner
• the health practitioner has significantly departed from accepted professional standards and may place the public at risk of harm
• the professional conduct of a health practitioner is of a lesser standard than might reasonably be expected of the health practitioner
• a health practitioner’s knowledge, skill or judgement may be below the standard reasonably expected
• a health practitioner has not complied with their legal obligations
• a health practitioner has not complied with conditions on their registration or an undertaking
• a health practitioner has provided false or misleading information or documentation to obtain their registration.

Detailed information about the Australian Health Practitioner Regulation Agency (AHPRA) and the National Boards can be found on the AHPRA website: www.ahpra.gov.au

The Australian Human Rights Commission (AHRC) is a Commonwealth authority. It receives, investigates and conciliates discrimination and human rights complaints (amongst other things).

The complaints can be about decisions made or actions taken in the context of employment, education, the provision of goods or services or facilities, accommodation, and sport.

The complaint may be about discrimination, harassment or bullying that is based on any of the following:

• sex including gender identity, intersex status and sexual orientation
• sexual harassment
• pregnancy
• marital or relationship status
• breastfeeding
• family responsibilities
• disability
• race
• age

In the context of employment, the complaints can also be about a person’s sexual preferences, criminal record, trade union activity, political opinion, religion, or social origin.

The AHRC can also receive complaints about alleged breaches of human rights by the Commonwealth and its agencies.

Detailed information about the Australian Human Rights Commission (AHRC) can be found on its website: www.humanrights.gov.au

The Chief Officer for Mental Health and Wellbeing is a qualified and experienced officer appointed by the Victorian government. Their role includes:

• planning, developing, funding, providing and promoting a comprehensive range of mental health and wellbeing services.
• developing, promoting and implementing mental health and wellbeing strategies, policies, guidelines, standards and Codes of Practice.
• promoting continuous improvement in the quality and safety of mental health and wellbeing services.
• reducing and ultimately eliminating the use of restrictive interventions in mental health and wellbeing services.

Information about the Chief Officer for Mental Health and Wellbeing can be found on the Victorian Department of Health website: www.health.vic.gov.au/mental-health-and-wellbeing-act-handbook/oversight-and-system-improvement

The Chief Psychiatrist is a qualified and experienced psychiatrist appointed by the Victorian government. Their role includes:

• developing, publishing and promoting standards, guidelines and practice directions.
• conducting clinical reviews of clinical mental health service providers.
• conducting investigations into the provision of mental health and wellbeing services where the health, safety or wellbeing of a person may have been endangered as a result of those services.
• receiving reports regarding the use of electroconvulsive treatment, neurosurgery and restrictive interventions during the provision of mental health and wellbeing services.

Detailed information about the Chief Psychiatrist can be found on the Victorian Department of Health website: www.health.vic.gov.au/chief-psychiatrist

The Commission for Children and Young People (CCYP) is an independent Victorian authority that is focused on improving the safety and wellbeing of children and young people. Its responsibilities include:

• educating, promoting and monitoring compliance with the child safe standards
• administering, overseeing and monitoring compliance with the reportable conduct scheme.
• monitoring child protection services, out of home care services, and youth justice services.
• conducting inquiries in relation to the services provided to children and young people who have died and who were involved with child protection at the time of their death, or within 12 months before their death.
• conducting other inquiries in relation to the safety and wellbeing of vulnerable children and young people.
• conducting inquiries into systemic issues relating to services provided by a community service, health service, human service, school, child protection service, or youth justice service.

Any person can notify the CCYP of concerns that an individual or organisation is not complying with the Child Safe Standards.

Any person can also notify the CCYP about allegations of reportable conduct, that is, allegations that an employee, contractor, volunteer or certain other people associated with an organisation may have engaged in any of the following conduct:

• sexual offence committed against, with, or in the presence of a child
• sexual misconduct committed against, with or in the presence of a child
• physical violence committed against, with, or in the presence of a child
• behaviour that causes significant emotional or psychological harm to a child
• significant neglect of a child.

Detailed information about the Commission for Children and Young People can be found on its website: www.ccyp.vic.gov.au

The Commonwealth Ombudsman is an independent Commonwealth authority. It can receive and investigate complaints about the actions, inactions and decisions of many Commonwealth departments and Commonwealth government agencies to see if they are unlawful, unjust, unreasonable, discriminatory or wrong.

The Commonwealth Ombudsman can also receive and investigate complaints about contractors providing goods and services to the public under a contract with a Commonwealth government agency.

Detailed information about the Commonwealth Ombudsman can be found on its website: www.ombudsman.gov.au

The Secretary to the Victorian Department of Education is the regulator of children’s services and education and care services in Victoria. This means that the Secretary is responsible for long day care services, family day care services, pre-schools, kindergartens, and out of school hours care programs.

The Secretary has delegated these powers and functions to the Quality Assessment and Regulation Division (QARD) of the Department. QARD’s responsibilities in relation to education and care services include:

• assessing and approving providers of education and care services
• assessing and approving premises where education and care services are to be provided
• monitoring and enforcing education and care services’ compliance with their legal obligations
• receiving and assessing complaints about education and care services
• assessing and rating education and care services against the National Quality Standards
• issuing prohibition notices to any person who is in any way involved in the provision of education and care services and who poses an unacceptable risk of harm to children if they were permitted to remain on the premises or provide education and care to children.
• monitoring and enforcing education and care services’ compliance with the Child Safe Standards.

QARD can also receive and investigate complaints about education and care services. These complaints can include concerns about the following:

• any injury or trauma that has occurred to a child while they were educated and cared for by the education and care service.
• any serious illness of a child occurring while they were educated and cared for by the education and care service.
• any circumstances where a child is missing or unaccounted for by the education and care service.
• failure of the education and care service to comply with its legal obligations.

Detailed information about the Department of Education Quality Assessment and Regulation Division can be found on the Victorian government website: www.vic.gov.au/role-quality-assessment-and-regulation-division

The Disability Services Commissioner is an independent Victorian authority. It is responsible for receiving, assessing, conciliating and investigating complaints relating to the following disability services:

• disability services funded or contracted by the Department of Families, Fairness and Housing.
• disability services funded or contracted by the Transport Accident Commission.

Detailed information about the Disability Services Commissioner can found on its website: www.odsc.vic.gov.au

The eSafety Commissioner is an independent Commonwealth authority responsible for promoting and protecting online safety. It can (amongst other things) receive, action and investigate complaints about the following matters:

• cyber-bullying material targeted at an Australian child
• cyber-abuse material targeted at an Australian adult
• non-consensual sharing of intimate images
• material that promotes, incites, instructs or depicts abhorrent violent conduct
• online content that is not classified or classified in specified restricted categories.

Detailed information about the eSafety Commissioner can be found on its website: www.esafety.gov.au

The Health Complaints Commissioner is an independent Victorian authority.

It can receive, investigate and action complaints about health service providers in Victoria. This includes complaints about services such as public and private hospitals, GP clinics and community health services. It can also include complaints about individual health practitioners.

The complaints may include concerns about:

• access to services
• the quality and safety of the health services provided
• the care and attention provided during the provision of health services
• the information that was provided / not provided about the health services to be provided including the different options that may have been available, and costs associated with the provision of those health services
• the way in which health information was collected, used, disclosed, stored or accessed
• potential breaches of privacy or confidentiality.

In the case of individual health practitioners that do not require registration with the Australian Health Practitioner Regulation Agency (AHPRA), the Health Complaints Commissioner also receives and actions complaints that a health practitioner has not complied with the General Code of Conduct. This General Code of Conduct applies to health practitioners such as counsellors, naturopaths, homeopaths, dieticians, speech pathologists and massage therapists.

Detailed information about the Health Complaints Commissioner can be found on its website: www.hcc.vic.gov.au

The Mental Health and Wellbeing Commission is an independent Victorian authority.

Its functions include monitoring and reporting on the performance, quality and safety of mental health and wellbeing services in Victoria including:

• the use of restrictive interventions
• the use of compulsory treatment
• the incidence of gender-based violence at bed-based mental health and wellbeing services; and
• the incidence of suicide at the premises of mental health and wellbeing service providers.

It can also receive, assess, manage, investigate and resolve complaints about public mental health and wellbeing services funded by the Victorian government, including services delivered by a public hospital. The complaints may include concerns about:

• access to mental health and wellbeing services, including being refused access to these services
• the treatment and care provided, or that was not provided, by these services
• failure to comply with the mental health and wellbeing principles
• failure to comply with legal obligations that apply to mental health and wellbeing services.

Detailed information about the Mental Health and Wellbeing Commission can be found on its website: www.mhwc.vic.gov.au

The Mental Health Tribunal is an independent tribunal in Victoria. It hears and determines certain matters arising from the provision of compulsory mental health and wellbeing services. These include:

• whether a treatment order should be made, varied or revoked
• transfer of a person to another designated mental health service
• whether to grant leave of absence to a security patient
• whether to provide electroconvulsive treatment to a patient
• whether to perform neurosurgery for mental illness on a patient.

Detailed information about the Mental Health Tribunal can be found on its website: www.mht.vic.gov.au

The National Disability Insurance Agency (NDIA) is an independent Commonwealth authority that is responsible for administering and delivering the National Disability Insurance Scheme (NDIS).

Its functions include:

• determining whether a person can become a NDIS participant and receive support from the NDIS.
• facilitating the preparation of a NDIS participant’s plan or variation to their plan.
• determining the reasonable and necessary NDIS supports (i.e. services, items and equipment) that will be funded and included in a NDIS participant’s plan.

The NDIA’s functions also include preventing, detecting, investigating and responding to misuse or abuse of the NDIS. This may relate to:

• false claims for payment under the NDIS
• false and misleading information provided to the NDIA
• mismanagement of funding for supports under a NDIS participant’s plan.

Detailed information about the National Disability Insurance Agency can be found on its website: www.ndis.gov.au

The NDIS Quality and Safeguards Commission is an independent Commonwealth authority. Its functions include:

• registering and regulating NDIS providers.
• monitoring, investigating and enforcing NDIS providers’ compliance with their legal obligations including compliance with the NDIS Practice Standards and the NDIS Code of Conduct.
• monitoring the use of restrictive practices by NDIS providers with the aim of reducing and eliminating these practices.

The NDIS Quality and Safeguards Commission also receives, monitors and investigates reportable incidents that may have occurred in connection with the provision of supports or services by registered NDIS providers. These reportable incidents include:

• the death of a person with disability
• serious injury of a person with disability
• abuse or neglect of a person with disability
• unlawful sexual or physical contact with a person with disability
• assault of a person with disability
• sexual misconduct committed against, or in the presence of, a person with disability, including grooming of the person for sexual activity
• the use of restrictive practice in relation to a person with disability unless it is with specific authorisation and the use was in accordance with the person’s behaviour support plan.

The NDIS Quality and Safeguards Commission also receives, investigates, manages, conciliates and resolves complaints about the provision of supports or services provided by NDIS providers. These include complaints about:

• injuries or illnesses sustained by the NDIS participants during the provision of supports or services
• the abuse or neglect of NDIS participants
• the use of restricted practices
• the quality or standard of services or supports provided
• a failure to comply with the NDIS Practice Standards
• a failure to comply with the NDIS Code of Conduct
• a failure to comply with legal obligations.

Detailed information about the NDIS Quality and Safeguards Commission can be found on its website: www.ndiscommission.gov.au

The National Disability Insurance Scheme Worker Screening Unit is part of the Victorian Department of Justice and Community Safety. It is responsible for administering the NDIS Worker Screening Check, a screening process for assessing and re-assessing people who work or volunteer for a registered NDIS provider in Victoria. The purpose of this screening process is to help ensure that these workers and volunteers do not pose an unacceptable risk to NDIS participants.

Detailed information about the NDIS Worker Screening Unit can be found on the Victorian government website: www.vic.gov.au/ndis-worker-screening-check

The Office of the Australian Information Commissioner (OAIC) is an independent Commonwealth agency. It is responsible for upholding individual’s rights to privacy and access to information when they interact with the Commonwealth government, its agencies and certain organisations.

In relation to upholding the right to privacy, its functions include the following:

• It receives, assesses, manages and investigates complaints that the Commonwealth government, one of its agencies or certain organisations may have breached the privacy of an individual or group of individuals.
• It receives and assesses notifications from the Commonwealth government, its agencies and certain organisations when they have experienced unauthorised access to information, or unauthorised disclosure of information that would likely result in serious harm to any of the individuals to whom the information relates.
• It monitors and helps ensure that the Commonwealth government, its agencies and certain organisations comply with their obligations under the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and any APP Code that may apply when they collect, use, disclose, store and otherwise handle personal information.

In relation to upholding the right to access information, its functions include:

• reviewing decisions made by the Commonwealth government or one its agencies regarding access to information.
• receiving, assessing and investigating complaints that the Commonwealth government or one its agencies has not complied with their legal obligations under the Freedom of Information Act 1982 (Cth).

Detailed information about the Office of the Australian Information Commissioner (OAIC) can be found on its website: www.oaic.gov.au

The Office of the Victorian Information Commissioner (OVIC) is an independent Victorian agency. It is responsible for upholding individual’s rights to privacy and access to information when interacting with the Victorian government and its agencies.

In relation to upholding the right to privacy, its functions include the following:

• It receives, assesses, manages and investigates complaints that the Victorian government or one its agencies may have breached the privacy of an individual or group of individuals.
• It receives and assesses notifications from the Victorian government and its agencies about information security incidents and other incidents involving the unauthorised access or disclosure of personal information that could harm the affected individuals.
• It monitors and helps ensure that the Victorian government and its agencies comply with their obligations under the Privacy and Data Protection Act 2014 (Vic) and the Information Privacy Principles (IPPs) that may apply when they collect, use, disclose, store or otherwise handle personal information.

In relation to upholding the right to access information, its functions include:

• reviewing decisions made by the Victorian government or one of its agencies regarding access to information.
• receiving, assessing and investigating complaints that the Victorian government or one of its agencies has not complied with their legal obligations under the Freedom of Information Act 1982 (Vic).

Detailed information about the Office of the Victorian Information Commissioner can be found on its website: www.ovic.vic.gov.au

Safer Carer Victoria is an administrative office of the Victorian Department of Health. It is responsible for improving the quality and safety of care delivered across the health care system.

Its functions include conducting quality and safety reviews of particular health services in circumstances where:

• the health, safety or wellbeing of an individual was endangered as a result of the provision of the services.
• the review may assist to identify organisational or physical structures, functions, workplace culture and health service outcomes that could be improved.
• the review may assist to identify systemic issues or trends that may be addressed in order to improve the quality and safety of health services.

It also assists with reviewing and responding to adverse patient safety events and concerns. These are incidents that result in unintended or unexpected physical or psychological harm to a patient whilst they are receiving particular health services.

Detailed information about Safer Care Victoria can be found on its website: www.safercare.vic.gov.au

The Social Services Regulator is an independent Victorian agency.

It registers and regulates social services in Victoria. Social services include child protection services, community-based child and family services, out of home care services, secure welfare services, family violence services, sexual assault services, disability services, supported residential services and homelessness services.

In this capacity, its functions include:

• monitoring and enforcing compliance with the Social Service Standards and the Child Safe Standards.
• receiving, assessing and investigating serious incidents that have occurred and may pose a serious risk to service users during the delivery of a social service.
• conducting investigations into whether social services have complied with their obligations under the Social Services Regulation Act 2021 (Vic).
• taking enforcement action against social service providers who have failed to comply with their obligations – this may include suspending and cancelling registration, imposing conditions on registration, and/or issuing improvement notices, prohibition notices, public warning notices or infringement notices.

The Social Services Regulator also administers the Worker and Carer Exclusion Scheme. This scheme helps ensure that people who provide foster care to children, or care for children in an out of home care residence or secure welfare service are safe and suitable to provide these services.

In this capacity, its functions include:

• receiving notifications about workers or carers that may have engaged in conduct that may cause serious harm to a service user or a person with characteristics of a service user.
• excluding any workers and carers on an interim basis if it believes that the worker or carer poses an unjustifiable risk of harm to service users, and the interim exclusion is necessary to protect service users.
• conducting preliminary assessments and investigations into this alleged conduct.
• referring workers or carers to a panel hearing to determine whether they should be excluded from providing some or all of these services.

Detailed information about the Social Services Regulator can be found on the Victorian government website: www.vic.gov.au/social-services-regulator

Sport Integrity Australia is an independent Commonwealth agency providing advice, assistance and education about issues relating to sport integrity.

Its functions include receiving, assessing, investigating and managing complaints about:

• the use of prohibited substances and methods in sport
• the abuse of children and young people in a sporting environment
• the failure to protect individuals in a sporting environment from discrimination.

Detailed information about Sport Integrity Australia can be found on its website: www.sportintegrity.gov.au

The Victorian Disability Worker Commission is an independent Victorian agency.

One of its functions is to receive, assess, conciliate and investigate complaints and notifications about disability workers. Complaints can be about:

• the standard of disability services being provided
• the knowledge, skill or judgment of the disability worker
• the suitability of a disability worker to provide disability services
• the capacity of a disability worker to practise in a safe manner
• the alleged failure of a disability worker to comply with the code of conduct
• a disability worker being affected by alcohol or drugs whilst practising as a disability worker
• sexual misconduct committed by a disability worker
• a disability worker has an impairment that may detrimentally affect their capacity to practise and may place the public at risk of harm
• a disability worker has significantly departed from accepted professional standards and may place the public at risk of harm.

Detailed information about the Victorian Disability Worker Commission can be found on its website: www.vdwc.vic.gov.au

The Victorian Equal Opportunity and Human Rights Commission (VEOHRC) is an independent Victorian agency.

One of its functions is to receive, assess and conciliate complaints about decisions made or actions taken in the context of employment, education, accommodation, sports and clubs, and the provision of goods or services.

The complaint may be about any of the following:

• discrimination on the basis of particular characteristics such as age, disability, sex, sexual orientation, gender identity, lawful sexual activity, marital status, parent and carer status, pregnancy and breastfeeding, physical features, race, or religious belief or activity
• sexual harassment
• racial or religious vilification
• victimisation, namely being treated unfairly because of making a complaint about discrimination, sexual harassment or racial and religious vilification, or assisting someone else to do so.

VEOHRC also receives, assesses, investigates and responds to concerns and complaints about practices that seek to change or suppress the sexual orientation or gender identity of any person.

Detailed information about the Victorian Equal Opportunity and Human Rights Commission (VEOHRC) can be found on its website: www.humanrights.vic.gov.au

The Victorian Institute of Teaching (VIT) is an independent Victorian agency that is responsible for registering and regulating teachers and early childhood teachers in Victoria (among other things).

It can, amongst other things, receive, assess, and investigate complaints and notifications about registered teachers and early childhood teachers.

Complaints can be about:

• misconduct or serious misconduct
• the character, reputation or conduct of the person and whether they should be allowed to teach in a school or education and care service
• serious incompetence
• an impairment that may seriously detrimentally affect the person’s ability to practise as a teacher
• criminal charges, findings of guilt, or criminal convictions
• Working with Children exclusion or interim Working with Children exclusion
• disciplinary action that has been taken against the person by another individual or organisation.

Detailed information about the Victorian Institute of Teaching can be found on its website: www.vit.vic.edu.au

The Victorian Ombudsman is an independent Victorian agency.

It receives complaints about the actions, inactions and decisions made by public organisations in Victoria (among other things). In the context of services, programs, facilities and activities provided to children and young people, and other vulnerable people, this means that it can receive complaints about:

• a Victorian government department e.g. Department of Families, Fairness and Housing, the Department of Health, and the Department of Education
• a Victorian government agency
• a local council
• a Victorian university or TAFE
• a non-government entity that is engaged by a public organisation in Victoria to provide services.

Detailed information about the Victorian Ombudsman can be found on its website: www.ombudsman.vic.gov.au

The Victorian Registration and Qualifications Authority (VRQA) is an independent Victorian agency that registers and regulates schools in Victoria (among other things).

It can receive, assess and investigate complaints about schools that may have failed to comply with their legal obligations.

This can include complaints that the school has failed to:

• comply with the Child Safe Standards
• provide for the care, safety and welfare of students
• record, monitor and follow up unexplained absences or unsatisfactory attendance of students at the school
• manage students at risk of anaphylaxis
• comply with a condition of their registration.

Detailed information about the Victorian Registration and Qualifications Authority (VRQA) can be found on its website: www.vrqa.vic.gov.au

The Victorian Senior Practitioner is a qualified and experienced officer appointed by the Victorian government. Their functions include:

• providing advice to disability service providers and registered NDIS providers to improve practice in relation to the use of restrictive practices and compulsory treatment.
• issuing directions to disability service providers and registered NDIS providers about the use and implementation of restrictive practices, compulsory treatment, behaviour support plans and treatment plans.
• monitoring the use of restrictive practices in disability services.

Detailed information about the Victorian Senior Practitioner can be found on the Victorian Department of Families Fairness and Housing website: www.dffh.vic.gov.au/victorian-senior-practitioner

Victoria Police is responsible for receiving and investigating information and complaints about potential criminal offences (among many other things). There are various ways in which a person can report information to the Victoria Police depending on whether it is urgent and depending on the nature of the criminal offence.

If anyone is in danger, a criminal offence is currently occurring, or if the police needs to attend immediately, always call 000.

Detailed information about the Victoria Police can be found on its website: www.police.vic.gov.au

Working with Children Check Victoria is part of the Victorian Department of Justice and Community Safety.

It is responsible for administering the Working with Children Check, a screening process for assessing and re-assessing people who work with or care for children in Victoria. The purpose of this screening is to help ensure that people who work or volunteer with children do not pose an unacceptable risk to the safety and wellbeing of children.

Detailed information about Working with Children Check Victoria can be found on the Victorian government website: www.vic.gov.au/working-with-children-check